Mainstream media is beginning to expose the insurance industries secrets about the valuation software programs used by most major insurance carriers in auto-negligence injury claims. These programs make the injury claim adjuster little more than a data input clerk It has been reported that 80% of liability insurance companies are using some form of valuation software when adjusting and trying to settle injury claims. A recent segment on CNN’s  Anderson Cooper 360 and an article in Money magazine reveal that the problem with these programs is that they are subject to manipulation by the company using them and some are based upon incorrect medical assumptions about motor vehicle accident injuries. Just as unfair is that most insurance companies using these programs keep the criteria of the programs secret so that claimants (and their lawyers and doctors) are unaware of how a claim needs to be formatted and/or documented so that the claimant receives full credit. Simply put, they use technicalities and incorrect medical assumptions as an excuse to discount the value of legitimate claims. Most of the time adjusters have very little latitude to deviate from the computer generated “value” when trying to settle a claim. Recent reports and articles about these programs also show that adjusters receive very little training on how to use these programs and companies often “teach” their adjusters to deviate from the procedures and guidelines found in the training manuals for these programs. The most widely used software system is a program called Colossus, which is licensed by Computer Science Corporation (CSC). With the wide spread use of these programs, it is important for auto-negligence victims to have an attorney who is familiar with these type programs and who understands how they work and how auto-negligence claims should be presented to insure the claimant receives proper credit for all aspects of his or her claim.